How can disney improve

Think of process as a railroad engine. If the engine does not run properly, it does not matter how friendly the conductor acts or how attractive the passenger cars look, the train will still not move and the passengers will not pay their fares.

Process is the engine of Quality Service. Today, as you walk through Disney World, the volume of the ambient music does not change. More than 15, speakers have been positioned using complex algorithms to ensure that the sound plays within a range of just a couple decibels throughout the entire park. It is quite a technical feat acoustically, electrically, and mathematically.

It explores the effects of posture, gestures, and facial expressions on the guest experience. And it explains how tone of voice and the use of humor can contribute to—or detract from—service delivery. Walt never did build an organization in the strictest sense of that word. What he built was a loosely unified group of talented people with particular abilities who could work together in continually changing patterns.

They did this with a minimum of command and a maximum of dedication. What Walt wanted was the greatest creative effort—not the most efficient operation. The three of them rode through the attraction, and when it was over, Walt asked if they liked it enough to do it again.

Yes, came the answer. Gregory Ciotti Greg is a writer, marketing strategist and alum of Help Scout. Join , readers who are obsessed with delivering great customer service.

Steps to Magic. Things we want to see Disney World Improve. By Dustin Fuhs. Just wondering: Article Continues Below. My goal is to help you and your family have the most magical experience at Walt Disney World. In reading my articles and ideas, I hope that you can find some fantastic ways to bring your dreams into reality! Travel Tips. He said the company's planning also incorporates the consideration of reopening costs and rehiring.

For example, Chapek cited recent changes to the annual pass program. He said Disney was "thrilled" with the way guests have responded to precautionary measures at reopened parks and consumer sentiment, but that a real recovery would be a function of the speed of the COVID vaccine and travel readiness.

Might be nice to see them stateside. The attraction went down and when it came back up it was running fewer trains than usual. Increasing the frequency of regular overnight maintenance and having more maintenance staff on hand during park hours reduces the impact of inevitable downtime on the attractions. Like the big attractions, these experiences can take guests out of other queues for an hour or more. I think more locals would dine on property more often if the prices were more reasonable.

Maybe offering locals a bigger dining discount during off-hours for existing restaurants would help. Aside : I think DHS is missing a big opportunity by not building a clear parade performance corridor through the park as part of its recent expansion efforts.